Redland Water & Waste Asset Management Team, Australia

Our relationship with RWW began in 2005 with a competitively tendered commission to prepare an Asset Management Improvement Plan. Since then the Redland Water and Waste Asset Management Team has been directly commissioned to undertake a further four projects, with others in the pipeline:

• Writing an Asset Valuation Manual
• Developing an unlined fittings replacement strategy
• Providing of pressure & leakage management advice
• Developing a framework for ranking asset criticality

Clearly the performance of the team based in Brisbane and led by Philip Chalk (right), and the way in which they have interacted with the client has been critical to this project success. Their focus on excellent service delivery and a willingness to go the extra mile has been central to the strong client relationships they have developed, leading to repeat work.  This is a significant business development opportunity in a new market.

The Victoria Office Team, Canada

The Victoria Office Team led by Travis Gilbertson (right) had an outstanding year.  The Team achieved this through sustained dedication, teamwork, and delivering a quality service in leading edge applications of asset management principles to Public Private Partnerships and traffic data management activities of the British Columbia Ministry of Transportation (BCMOT). You and your team are a shining example of our values.  Their efforts are continuously praised by BCMOT representatives, “Opus employees have not been fazed with extreme project demands and have always delivered a quality product on time …….. I trust you know that I am aware of, and deeply appreciate, the high level of professionalism that Travis, Gary and Marty bring to the job.” (Bruce McAllister).

Mark Faulkner, Manager Manukau, New Zealand

Mark has done an outstanding job in establishing the Opus Manukau office which has included the recruitment of 39 staff. He has also very successfully managed the startup of the Manukau City Council NMM contract. Mark has established a very strong relationship with the Council. The Manukau Office revenue stream has also grown to include major highway design projects and the Manukau Water preferred supplier contract. This has all been achieved against the background of a tightly tendered NMM contract, which has brought a challenging level of financial pressure. Mark has developed his team well and set in place a strong office culture.

Kelvin Moody, Manager Rotorua, New Zealand

Kelvin has developed very strong relationships with all key clients in the Rotorua/ Whakatane area. Specific achievements in 2005 have included the establishment of a partnership with Rotorua District Council, excellent client feedback from the Council on project performance with non-price attributes having risen accordingly, successful diversification and growth of both the Rotorua and Whakatane offices, and preferred bidder status on the Whakatane District Council Divestment Contract. There has also been excellent feedback from the WDC and Transit NZ on the management of flood and emergency works at Matata. Kelvin has grown the Rotorua and Whakatane offices, improved both culture and morale, secured a diverse range of projects, and demonstrated a “can do” approach to all key clients.

Evan Chadfield, Manager Albany, Australia

Evan and his Albany team have “led the charge” in Western Australia to secure and retain new clients outside of the RoadCare contract. This has included a 15 month design contract with the City of Albany, the largest single commission outside of RoadCare, where the originally sceptical client has been “turned around” and is now a real advocate of the services Opus is providing. Other new clients include the Shire of Plantagenet and the Shire of Denmark. Evan’s team has also developed a strong relationship with the Water Corporation in Albany and with private clients for the Albany Grain terminal expansion and more recently the APEC site expansion works. This growth has been achieved without compromising the ongoing delivery to RoadCare of the core deliverables and responding promptly to requests for additional services at short notice. Evan Chadfield has achieved this development and retention of new clients through exceptional teamwork as the workload has continued to grow at a rate faster than recruitment (even with a growth in staff from 5 to 14 during 2005).